Over 1,900 signed up for Women’s March-Fort Worth Saturday afternoon

first_imgOffice of Religious and Spiritual Life affirms Muslim students in light of online threats The Leap: 10 April Fool’s pranks to try this year World Oceans Day shines spotlight on marine plastic pollution Twitter Shane Battishttps://www.tcu360.com/author/shane-battis/ Lead On committee co-chairs share goals with students ‘The Big Switch:’ Student spends a day in the chancellor’s shoes Twitter Shane Battis Shane Battishttps://www.tcu360.com/author/shane-battis/ printOrganizers of the Women’s March-Fort Worth are expecting about 1,900 people to join Saturday afternoon’s march through downtown.Marchers will meet in front of the Tarrant County Courthouse. The group will start on Main Street, left on 3rd Street to Commerce Street, right on 4th Street to Main Street, turn right on 9th Avenue in front of the Fort Worth Convention Center, and circle back to the courthouse on Houston Street. The march is expected to start at 12:30 p.m. and continue until about 3:00 p.m..According to actionnetwork.org, the march is meant to show solidarity with those demonstrating in Saturday’s march in Washington D.C.  Brienn Richter, an assistant organizer, said the mission of both events is to give women a voice to express their views on issues.Marches are organized in Dallas, Austin, Houston, Denton as well as in cities all over the U.S..A statement on the event page reads in part: “The Women’s March will send a bold message to our new administration on their first day in office, and to the world, that women’s rights are human rights. We stand together, recognizing that defending the most marginalized among us is defending all of us.”Richter said, “We’re not marching against something. We’re marching for what we are for.”Erin Blythe, another organizer, said people will be advocating for various issues like planned parenthood, Obamacare, LGBTQ rights and the inauguration.“I voted and didn’t feel heard,” Blythe said. “I called my legislators and didn’t feel heard. Now I’m marching with other women who don’t feel heard. I feel invisible. By marching we will be visible and physically present.”Event organizers publicizing the event on actionnetwork.org and Facebook have stressed that the march is non-partisan and does not condone any acts of physical or verbal aggression.The event page invites anyone to join. Shane Battishttps://www.tcu360.com/author/shane-battis/ Linkedin Facebook Facebook Shane Battishttps://www.tcu360.com/author/shane-battis/ Linkedin ReddIt + posts Previous articleOver 1,900 signed up for Women’s March-Fort Worth Saturday afternoonNext articleTCU Football Recruiting Update Shane Battis RELATED ARTICLESMORE FROM AUTHOR ReddIt TCU places second in the National Student Advertising Competition, the highest in school history Welcome TCU Class of 2025last_img read more

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Recruitment and retention must go hand in hand at call centres

first_img Previous Article Next Article Recruitment and retention must go hand in hand at call centresOn 4 Sep 2001 in Personnel Today Related posts:No related photos. Comments are closed. Employeeturnover in the call centre industry has nearly doubled as dissatisfied staffleave companies. And as almost half the firms in the sector do not haveretention policies, Ben Willmott asks what steps they should be taking to keepthe right people on boardManagementtraining and recruitment procedures among call centres must improve ifspiralling staff turnover in the sector is to be tackled.Theseare two of the main conclusions of the annual benchmarking report by callcentre specialist Merchants, which reveals that staff turnover in the industryhas nearly doubled over the past two years.Thereport, based on a survey of 352 contact centres in 30 countries and fivecontinents, indicates that the industry experienced a turnover rate of 32 percent in 2000 compared with 22 per cent in 1999.CherylClifford, HR director at Merchants, said too many call centres focus only onrecruiting staff and not on retaining them, and also neglect managementtraining.Thesurvey shows that 90 per cent of organisations have staff recruitmentstrategies in place but only 55 per cent have retention plans.Cliffordsaid the study reveals that the industry shortcuts recruitment and selectiontechniques and managers do not bother to align staff with business goals oragree performance objectives.Thestudy highlights a failure by call centre managers to use more sophisticatedand time-consuming recruitment techniques, such as group interviews, assessmentcentres and psychometrics, when choosing staff. It reveals that only half ofcall centre employers check references.”Ourexperience at Merchants has been that a carefully designed and conductedrecruitment campaign saves effort and money later by reducing attrition due toincorrect appointment,” Clifford said in the report.”Thesuccess or failure of business to attract and retain the appropriate calibreand volume of people will ultimately affect their ability to deliverorganisational goals.”Currentestimates by the CIPD and the Blue Sky Consultancy are that to replace eachcall centre employee costs between £5,000 and £30,000. The figure depends onwhether the fall in performance among those about to leave and the cost ofmanaging the learning curve of new starters are included.TheCIPD agrees that recruitment and retention strategies must be developed hand inhand if the UK’s 10,500 call centres are to begin to curb increases in staffturnover.TheCIPD’s training and development adviser, Mike Cannell, said, “There is nopoint in just thinking about a recruitment strategy. It is essential to thinkabout retention in the same way.”Cannellsaid organisations should take a longer-term view when they hire staff toensure the recruits are matched to the demands of the job.”Itcosts a lot of money to advertise for someone and then train them,” hesaid. “Ifthey are going to leave after six months because they are unhappy, thensomething has gone wrong.”Thereport recommends that organisations make it a priority to engage their callcentre staff with the aims of the business.Cliffordsaid part of the reason for high staff turnover is that too many organisationstreat their call centres like an annexe to the main business.Sheemphasised that call centre staff must be aligned with the business strategy ifthey are to feel they play a valuable role in the organisation.TheCIPD says it is in employers’ best interests to involve call centre staff withthe business, not just to keep them, but also because they often have the mostdirect contact with customers.”Theyknow what customers are saying, and it is important they get an opportunity tofeed that back to management,” said Cannell.ColinMackay, head of quality and standards for the CCA, the representative body forthe call centre industry, said it had produced a best practice framework tohelp its members recruit and retain staff.”Ifyou recruit the right people in the first place, train them properly and givethem career development opportunities, there is no reason for there to be highstaff turnover,” he said.Accordingto the Merchants study, another reason that attrition rates continue to rise inthe sector – which employs 400,000 people in the UK – is that salaries foragents have remained fairly static at the 1998 level of £12-£14,000 a year.Itfinds that this reluctance of companies to improve pay has contributed to thesituation the industry now faces.”Lowpay is an emotive phrase,” said Mackay. “What is not taken intoaccount is the benefits which contact centre staff often receive, such asnon-contributory pensions and facilities they can use if they are part of alarge group. “Whatis important for employers is that if you do offer benefits you tell your staffabout them.”Althoughrewards are important, the report claims that high staff turnover in callcentres can only be addressed if HR plays a more active role in peoplemanagement.Cliffordsaid, “Agents who work in the repetitive, processing environments needsupportive leadership and HR to provide more individual attention. “Inaddition, if tasks can be made more varied and interesting, they will be moreinterested in the work and their contribution.”www.merchants.co.ukPaypushed up by competitionCallcentre pay for managers and skilled staff is rising, according to a survey bythe Hay Group consultancy.Thesalaries of managers at the UK’s larger call centres have increased by morethan 20 per cent in the past 12 months from £59,245 on average to £71,586.Teamleaders’ salaries have risen by an average of 11 per cent from £21,408 to£23,698.Thereport also reveals that increasing competition for high-quality staff haspushed up remuneration levels for skilled call handlers.Atypical employee handling inbound calls, which require detailed technicalknowledge, now earns on average £21,317, which is 7.38 per cent higher thanlast year.Thesurvey shows that organisations are stepping up their efforts to make theworking day for call centre staff less stressful and less monotonous, with 74per cent of respondents allowing short breaks during the day.HayGroup consultant Anthony McNulty said, “We are witnessing among callcentres a shift of emphasis away from basic call handling to provision ofsophisticated services to customers. Call centres are trying to shed theirsweatshop image and remodel themselves as contact centres, providinghigh-level, technical advice to customers.”Thefindings in the Hay Group 2001 Call Centre Report are drawn from 91 UKorganisations that run call centres. www.haygroup.comlast_img read more

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Swedes living the life of Riley

first_imgSwedesget more time off than other Europeans, according to Germany’s IW economicinstitute. Ina survey of holidays taken by staff in 2003 in 14 European countries, theCologne-based think-tank said Sweden (33 days) was closely followed by TheNetherlands (31) and Denmark (30). Atthe other end of the scale are the Greeks, defying their lazy Mediterraneanstereotype with 23 days leave on average. The Irish are the hardest working ofall, driving the Celtic tiger economy with just 20 days off in 2003. IWsaid Germans take an average of 29 days off per year, although time off isgenerally shorter in former East Germany and among younger staff. UKstaff  take an average of 24.5 days offwork. This is the joint third lowest number of days along with Portugal,although it is close to the European average. Swedes living the life of RileyOn 27 Jul 2004 in Personnel Today Previous Article Next Article Comments are closed. Related posts:No related photos.last_img read more

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Dave Matthews Band Adds Preservation Hall Jazz Band To Tour-Closing Charlottesville Shows

first_imgIn mid-September, Dave Matthews Band wrapped up an extensive summer tour in support of the group’s recently released hit album, Come Tomorrow. After the tour’s final stop on September 12th in Los Angeles, frontman Dave Matthews has continued to roll out news for fans, including the return of his annual destination getaway with frequent collaborator, Tim Reynolds, in February of 2019, as well as a limited arena tour with DMB this fall. For Dave Matthews Band’s upcoming fall tour, the group will kick things off the weekend after Thanksgiving with an opening night in Columbus, Ohio, ahead of a two-night stand at New York City’s Madison Square Garden.The band will continue to tour up and down the East Coast into Canada until the run closes out with a two-night stand on December 14th and 15th in Dave Matthews’ hometown of Charlottesville, Virginia, at the John Paul Jones Arena. Recently, the band has also announced that for these upcoming hometown shows, the group will be joined by New Orleans’ iconic Preservation Hall Jazz Band. Preservation Hall Jazz Band is increasingly becoming a common collaborator for the Dave Matthews Band. During the group’s Labor Day Weekend run at the iconic Gorge in George, Washington, PHJB was invited as support all three nights of the run. On the final night of the run, the PHJB also came out to collaborate with Dave Matthews Band during “That Girl Is You”.As a bonus for fans, a portion of the ticket sales from Dave Matthews Band’s upcoming hometown run will be used to support the redevelopment of public housing in Charlottesville. Citi cardmembers will have access to presale tickets beginning Tuesday, October 2nd, at 9:00 a.m. local through Thursday, October 4th, at 10:00 p.m. local. For complete presale details, visit www.citiprivatepass.com. General public on-sale for Dave Matthews Band’s 2018 Fall tour will begin on Friday, October 5th at 9 a.m. local time for the majority of the stops, and at noon local time for Boston.last_img read more

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Meet the Women of the Dell EMC Partner Program: Kim Lasseter

first_imgThis is the sixth post in our Meet the Women of the Dell EMC Partner Program series, which provides insight into what drives the inspiring women of the Dell EMC channel. Missed the first posts? Get to know Joyce Mullen (President, Global Channel, OEM & IoT, Dell EMC), Cheryl Cook (Senior Vice President of Global Channel Marketing, Dell EMC), Julie Christiansen (Vice President, Global Channel Marketing, Dell EMC), and Sheri Hedlund (Vice President, US Channel Sales, Dell EMC) now.Meet Kim Lasseter – Senior Director Dell EMC Global Partner Marketing Enablement & ToolsWhat is your current role/area of responsibility, and how long have you worked with the channel partner community?I lead the Dell EMC Global Partner Marketing Enablement & Tools team and I am responsible for enabling our partners to grow profitably through marketing investment and education via the partner portal and other channel marketing enablement and adoption initiatives.I just joined Dell EMC a few months ago and it’s been phenomenal.  Prior to Dell, I was Senior Director at Oracle where I led the global partner program team responsible for program & portal strategy with execution focused on growth in recruitment and activation.  Prior to Oracle, I was Director, Global Sales & Services Marketing at Sun Microsystems, Inc. where she held various strategic roles in direct and indirect sales management and marketing over 15-years.What are your goals for your company’s channel business over the next year?I will continue to drive innovation to evolve our partner program marketing enablement and tools and better serve our partners and our customers. With focus areas on net new business, storage and services.  Partners will continue to see updated marketing, sales, enablement and development benefits that will specifically relate to their expertise in the market. Our strategy is customer centric and continues to focus on doing more business across the full Dell Technologies’ family of brands. I believe NOW is the time for partners to capitalize on the digital revolution by focusing on their customers business requirements—and hope our programs will provide them a clear path on their journey.Outside of your family, please name a woman you admire and why?Tiffani Bova is a Wall Street bestselling author, has appeared on MSNBC, Yahoo Finance and is a regular contributor to Forbes, HBR, Marketing Matters on Wharton Business Radio and Huffington Post in addition to a variety of industry-leading podcasts. She is also considered one of the early pioneers of cloud based indirect channel programs. All these accomplishments while impressive, are not what I admire most about her.  I admire Tiffani for her ability and willingness to inspire and motivate others to be the best they can be.  She always makes the time to engage and be present in the moment.  I am honored to call Tiffani a colleague and a friend.What advice would you give to other women in the industry? Or men?Ensure your success by giving focus and energy to a relentless pursuit of information and education around your areas of interest. While remembering to lead with your greatest talents to find your highest point of impact.Please share some words to live by that have helped you throughout your career.To inspire action, start by understanding and answering the “why”.What do you do for fun outside of Dell EMC? I have the most fun doing almost anything outdoors with my family and friends!  I do enjoy golf, baseball and fishing the most.Kimberly and her husband Mike enjoying one of their favorite pastimes, baseball!last_img read more

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Edward Hibbert Enlisted for Something Rotten! on B’way

first_img Something Rotten! Edward Hibbert will be welcomed to the Renaissance from November 10! The Broadway vet is set to take over for Peter Bartlett as Lord Clapham/Master of Justice in Something Rotten!, which is currently playing at the St. James Theatre. Bartlett will depart the production on November 8.Hibbert was most recently seen on Broadway in It Shoulda Been You; he has also appeared in Mrs. Warren’s Profession, Curtains, The Drowsy Chaperone, Noises Off, The Green Bird, Me and My Girl and Alice in Wonderland. West End credits include The Mystery of Irma Vep, Lend Me a Tenor and Twelfth Night. Hibbert’s TV and film resume credits include The Prestige, Taking Woodstock, Everyone Says I Love You, The First Wives Club, The Paper and Frasier.Directed by Casey Nicholaw, Something Rotten! features a score by Wayne Kirkpatrick and Karey Kirkpatrick and a book by Karey Kirkpatrick and John O’Farrell. Set in the 1590s, the show follows brothers Nick and Nigel Bottom, who are desperate to write a hit play but are stuck in the shadow of that Renaissance rockstar known as “The Bard.” When a local soothsayer foretells that the future of theater involves singing, dancing and acting at the same time, Nick and Nigel set out to write the world’s very first musical. But amidst the scandalous excitement of opening night, the Bottom Brothers realize that reaching the top means being true to thine own self…and all that jazz.Something Rotten! currently stars Brian d’Arcy James, Christian Borle, John Cariani, Heidi Blickenstaff, Brad Oscar, Kate Reinders, Brooks Ashmanskas, Peter Bartlett, Gerry Vichi and Michael James Scott. Related Shows View Comments Show Closed This production ended its run on Jan. 1, 2017last_img read more

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Outdoor Updates: Protection for the A.T. from pipelines and cellphone towers

first_imgPlainfield Township officials have approved zoning to protect their 1½-mile section of the Appalachian Trail. It will prevent projects like natural gas pipelines, wind turbines, solar panels, and cellphone towers from being located near the scenic footpath. The Truth About Recycling: Why Recycling has stopped in many places in the U.S. The global recycling system wasn’t ever perfectly eco-friendly. Recycling operators had been known to illegally burn or bury recycling waste, causing a ripple effect of pollution including contaminated water, killed crops, respiratory illnesses, and long-lasting negative impacts on the environment overall. What happens to the waste we think we’re recycling? For decades, many countries, including us, send plastic waste to China and Southeast Asia for recycling. But just last year, China and many other Asian countries, banned the import due to the overwhelming amount they already had, according to the Business Insider. This has tragically lead to burning and landfills in many of our major cities. center_img Protection for the A.T. from pipelines and cellphone towers The Morning Call reported that The Appalachian Trail Conservancy provided a $16,900 grant covering the cost of a consultant from the Bethlehem-based Urban Research and Development Corp. to draft an ordinance with the township. The ordinance includes guidelines for controlling light pollution, the withdraw of groundwater, digital signs, noise, commercial outdoor recreation, residential developments, solar panels, natural gas pipelines and wind turbines.last_img read more

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The perks of being a credit union member

first_imgLast year, banks raked in over 6 billion dollars from ATM and overdraft fees — that’s right, people were charged for using their money. Luckily, credit union members don’t have this problem. At a credit union, there are less fees, more account protection and services to help your financial wellness. Check out the many benefits of choosing a credit union over a bank.You’re not just a customer—you’re a member-ownerWhen you join a credit union, you become a member-owner of the financial institution. Credit unions are not in business to make stockholders richer like banks, they aim to maximize stakeholder value. This means credit unions work to pass the profits to you, the member-owner, and this is done by offering lower interest rates, fewer fees and situation-based lending needs. Ask yourself: would I rather be a customer or a member? Choose membership. It’s rewarding. continue reading » 60SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblrlast_img read more

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Celtic players look like they want out, says Andy Walker as he analyses Sparta Prague defeat | Football News

first_imgCeltic’s abject defeat to Sparta Prague showed further signs that some players want away from the club, according to Andy Walker.The Scottish champions sit rock bottom of Europa League Group H after the Czech Republic side – missing a host of players due to injury and coronavirus issues – inflicted a chastening 4-1 loss on Neil Lennon’s side at Parkhead on Thursday night.- Advertisement – It was the latest in a string of abject performances which have seen Celtic fail to qualify for the Champions League and lose ground to Rangers in the title race, and Walker believes serious questions must be asked of the players’ commitment to the club.“Sparta Prague is a club that have had to cobble together players,” the former Celtic striker told Sky Sports. “They scored four goals and were really unlucky not to have six or seven.“Questions will be asked of the manager, so many of the players and their commitment to this club. When you lose four goals at home, questions need to be asked about the players, and if they are giving everything for the manager.- Advertisement – Neil Lennon admits his side were poor following the 4-1 loss to Sparta “The best thing Rangers did, even when Celtic were winning in the last two years, was to keep the harmony and believe in Steven Gerrard. We can see that belief now is turning into results. It works in the opposite way, when all of a sudden there is a lot of negativity surrounding the Celtic situation.“I expect Celtic to come good once again and win matches. In these uncertain times of Covid, we have seen some funny results. The worst thing they can do now is doubt they are the best team.“They’ve got the treble-treble in the cup final and, of course, they want to win 10 in a row, but it will be much harder for them this year.“If Celtic want to win the league or continue to do well, they have to get behind the manager and back him, because he’s proven he’s a good manager. Just keep calm and see what happens in the next three or four months.” 0:29 “Neil Lennon said after the game against Ferencvaros in the Champions League qualifier that some wanted to be elsewhere, and it looked that way on Thursday.” Celtic manager Neil Lennon says his side need to show more fight after they lost 4-1 at home to Sparta Prague in the Europa League John Barnes says his former side Celtic must continue to believe they are the best team in Scotland and urged them to get behind under-fire boss Neil Lennon – Advertisement – Celtic have the chance to respond when they look to bridge the nine-point gap to leaders Rangers away at Motherwell on Sunday – live on Sky Sports Football. Walker believes the game could have huge implications for Lennon and his players.“The game Celtic have on Sunday, against Motherwell at Fir Park, is going to be a huge one for Neil Lennon and all of his players,” he said.Barnes: Celtic must keep faith in LennonFormer Celtic manager John Barnes says his old club must continue to believe they are the best team in Scotland and urged them to get behind under-fire boss Lennon.“Losing matches at a club like Celtic, you will be under pressure, as I know,” he told Sky Sports. No defence for CelticCeltic’s defensive deficiencies lay at the heart of an alarming decline which has seen them win just one of their last six games – and lose three games at home in a row.Their only clean sheet during that time came in Sunday’s 2-0 Scottish Cup semi-final victory over Aberdeen, in the other five games they have conceded 14 goals. Neil Lennon's Celtic have lost two and drew one of their last three games 0:50 – Advertisement – Celtic last six games Sunday 8th November 11:00am Kick off 12:00pm “Celtic’s biggest problem is that they are struggling to defend,” Walker added. “They kept a clean sheet in the cup semi-final against Aberdeen.“But you have to remember they conceded two against Rangers, three in the league against Aberdeen, three against AC Milan, two at Lille in the Europa League and then four against Sparta Prague.“They are struggling for defensive combinations. They started with four at the back on Thursday night, shifted to a three after an hour and seemed to be having a bit of joy as they got back in the game momentarily.“But they aren’t defending well at all. Whatever system Neil Lennon goes to, whether it’s three or four at the back, they struggle to defend basic crossed balls.”last_img read more

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Unique design up high in split-level Ferny Hills home

first_imgHOT PROPERTY: Take a look at this Ferny Hill home. THE unique, split-level home at 20 Barber Rd was just what Brian Hornby and his wife Suzanne wanted when they looked for a home in Ferny Hills in 2009.Set on an elevated 600sq m block, the three-bedroom home overlooks a small suburban park from its backyard. “It is very unique to other houses built in the suburb, but there were a few built around the same time that are a similar style,” Mr Hornby said. More from newsParks and wildlife the new lust-haves post coronavirus18 hours agoNoosa’s best beachfront penthouse is about to hit the market18 hours agoSplit level design.“We added that deck back in 2012,” Mr Hornby said.“There was a smaller one there before, but we extended it and took out the sliding aluminium doors for bi-fold doors.“It really opened the house right up.” 20 Barber Road, Ferny Hills 3D floor plan“It is really nice and it is close to the birds and the trees,” he said.In the colder months, an older style wooden fireplace can help keep the entire house warm, aided by the open-plan style that helps spread the warmth up to the bedrooms.The couple are planning to downsize to a townhouse in The Gap.He said the home would be ideal for a family with the suburb being close to schools, public transport and shops.The home is on the market now through RE/MAX Northern. Video Player is loading.Play VideoPlayNext playlist itemMuteCurrent Time 0:00/Duration 7:28Loaded: 0%Stream Type LIVESeek to live, currently playing liveLIVERemaining Time -7:28 Playback Rate1xChaptersChaptersDescriptionsdescriptions off, selectedCaptionscaptions settings, opens captions settings dialogcaptions off, selectedQuality Levels576p576p480p480p256p256p228p228pAutoA, selectedAudio Tracken (Main), selectedFullscreenThis is a modal window.Beginning of dialog window. Escape will cancel and close the window.TextColorWhiteBlackRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentBackgroundColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentTransparentWindowColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyTransparentSemi-TransparentOpaqueFont Size50%75%100%125%150%175%200%300%400%Text Edge StyleNoneRaisedDepressedUniformDropshadowFont FamilyProportional Sans-SerifMonospace Sans-SerifProportional SerifMonospace SerifCasualScriptSmall CapsReset restore all settings to the default valuesDoneClose Modal DialogEnd of dialog window.This is a modal window. This modal can be closed by pressing the Escape key or activating the close button.Close Modal DialogThis is a modal window. This modal can be closed by pressing the Escape key or activating the close button.PlayMuteCurrent Time 0:00/Duration 0:00Loaded: 0%Stream Type LIVESeek to live, currently playing liveLIVERemaining Time -0:00 Playback Rate1xFullscreenPrestige property with Liz Tilley07:29 Open plan living.In warmer months, Mr Hornby said they will generally use the undercover deck more than the dining room. The deck is perfect for entertaining.“You would call it open-air style, it is split level and it is very open, airy and light.”Unlike most two-storey homes, the top level is also the entrance, with the bottom level sinking in with the slope of the block. The top floor has all three bedrooms, with the lower floor reserved for a large open-plan kitchen, living room, dining area and large covered deck overlooking the trees from the nearby park.last_img read more

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